Refund policy

At Oh So Wild, every item is handmade with care and, where personalised, made specifically for you. Because of this, we are unable to accept returns or offer refunds on personalised or bespoke items unless they arrive faulty or damaged.

Faulty or Damaged Items If your item arrives damaged or with a fault, please contact us within 14 days of receiving your order at ohsowild@outlook.com with a photo of the issue. We will investigate the situation and decide whether we can arrange a replacement or full refund as appropriate.

Non-Personalised Items For non-personalised items, you have the right to return your order within 14 days of receipt for a full refund, provided the item is unused and in its original condition. Return postage costs are the responsibility of the customer.

Order Cancellations As our items are handmade to order, cancellations can only be accepted within 24 hours of placing your order. After this time, production will have begun and we are unable to cancel.

Your Rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

To get in touch, email us at ohsowild@outlook.com.